Here you'll see how to reach support, how your details stay protected and what happens before your first withdrawal.
Freshly Registered?
By the end of these three steps, you will be inside your account and know what to check if the screen stalls.
Start from the sign in button on any page, on a computer or in your phone's mobile browser, since there is no app to install. The first box takes the username or email address you gave at registration. A common slip is typing the newsletter address, which may differ from the one on file.
Once the first box is accepted, a password field appears on the same screen. Before moving on, check the keyboard: caps lock, a different keyboard layout, or a browser autofill pulling in an old entry can all make a correct password fail. The password is the one you chose at registration, not an earlier one you tried.
After you confirm, the account area opens and shows your balance, recent history, limits, bonuses and withdrawals, all in one place. Give the page a moment to load before you click again. The mistake to avoid is registering a second account when the first one seems missing, because duplicate accounts get closed.
New Players
Register first, then choose the welcome offer in the cashier when you make your first deposit, and you are ready to play.
New players
197% Worth up to A$1,020 + 246 bonus spins
A deposit of A$11 or more earns 197% up to A$1,020 and 246 free spins. Wagering is 36x, and the offer runs for 43 days.
Get bonus18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekly players
18% · Boost up to A$360
Cashback returns 18% of your net losses for the week, up to A$360. Wagering is 1x and it is paid weekly.
Grab offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekly depositors
20 spins
Deposit at least A$22 each week to get 20 free spins. Spins carry 36x wagering and are valid for 3 days.
Claim bonus18+ · Gambling can be addictive, so set your limits and play responsibly.
After this guide you will know how to log in on desktop or phone, recover access, and keep your account safe.
The account area shows your balance, history and limits only while your browser holds an active session, and that session can end without any notice. A closed tab, a browser set to clear cookies when it shuts, or a jump from Wi-Fi to mobile data can all log you out. On a shared computer, use the sign-out option in your account area before you leave, even if you only stepped away for a minute. Then close the browser window too, so the next person cannot reopen a page where you were still signed in. Keep in mind that a session protects only the device it runs on. Sign out every time you finish, and check that the sign-in button appears again before you walk away.
The recovery option on the sign-in page starts the process, and the reset link arrives at the email address you registered with, so check that inbox first. Choose a new password that you use nowhere else, and keep it out of any notes stored beside your device. Nobody at Casino Rocket will ever ask for your password by phone, email or chat, so ignore any message that requests it. Verification comes next. Photo ID, proof of address and a payment card image are checked at the latest before your first withdrawal, and that review can take 72 hours. Upload clear copies early, while you are still playing, so the check is finished well before you ask for money out. If the link never arrives, contact support rather than guessing.
Once you are signed in, the overview shows your balance and a running history of deposits, wins and withdrawals. The limits page holds your deposit limits, session time limits, reality checks and cooling-off periods, so you can set them before you start playing. Self-exclusion sits alongside them for when you need a longer break from the site. Bonus offers are listed with their wagering conditions and expiry, and you pick an offer in the cashier when you make a deposit. Withdrawals run from the same area, with a minimum of A$18 and a maximum of A$86,800, and card payouts are listed at 36 hours. Visit the limits page before your first deposit, because the tools are most useful when they are set before a losing run starts.
When the sign-in button reappears on a page you left open, the account has ended its session and the page no longer shows your details. Being signed out without warning often comes from something on your device: cookies cleared by a privacy tool, a browser extension that blocks scripts, or the same account opened on another device. Keep one browser window for the account, allow cookies for the site, and avoid private browsing if you plan to stay signed in. If it keeps happening, contact support through live chat or write to [email protected]. Support is available 24/7, by phone on +61 42 090 2410 as well, and agents speak English, German, French and Spanish.
On a desktop browser, the sign-in button opens the login form, and that form accepts the username or email address you chose at registration. Enter it exactly as you created it, because a single wrong character sends you back to the form. On a phone there is no app to install, so the mobile browser is your route in, and the same details open the same account. The account looks the same on both screens, so a balance seen on a computer matches the one on a phone. Casino Rocket LLC runs the site under licence ALSI-903481 from the Anjouan Offshore Finance Authority, and that licence stands behind every screen you use.
Locked Out Now
The support options on this page list three ways to reach a person: live chat, email and phone. Support answers around the clock, so a late-night lockout is no reason to wait. Use live chat first when the sign-in screen is still open, and write to [email protected] when your case needs time and documents. Phone is +61 42 090 2410.
The live chat option on the support page is the quickest way to reach a person. Have ready the username or email address you registered with and your device type.
The support email address on this page suits cases needing screenshots or a longer explanation. Send the exact sign-in message, your device and browser, and the time of the failed attempt. Attach documents only if asked.
The error line on your sign-in screen tells support where to look, so copy it word for word. Add the username or email address you registered with, your device and browser, and the local time you tried.
Get Back In
Use this when the sign-in page rejects you, the account looks blocked, or the password screen gives no answer.
A sign-in box that stays blank, a page that stops halfway, or a warning about a failed connection usually points to the browser or the network, not to your account. You can tell because the same page works on another device or a different network.
A login that is refused even with the right details may be a cooling-off period or a self-exclusion you chose earlier, and it stays in force until it ends. Your own history gives the clue: if you set a break recently or registered with BetStop, this is the likely cause.
A balance that looks empty, or a username you do not recognise, can mean you registered earlier under other details. Each player may hold one account only, and duplicates are closed, so do not open a new one to fix the problem.
When the password field no longer accepts what you remember, the cause is usually a forgotten password rather than a fault. The reset link goes to the email address on your registration, so check the inbox and the spam folder before asking for more help.
Useful when you are signed out on a shared device or your reset link has gone missing
Chat nowIf you leave a borrowed computer without signing out, the next person at that screen may reach your account page, with your balance, history and any pending withdrawal. Sign out before you leave the screen and close the browser window. If you only realise later that you left the account open, sign in from your own device, check your history for anything unfamiliar, and change your password.
Your account page lists your balance, your history and the limits you have set. Offers you have taken appear under bonuses, and a withdrawal you have requested shows its progress under withdrawals. Documents still waiting for review, such as photo ID, proof of address or a payment card image, appear there as well. Identity documents are checked at the latest before your first withdrawal, so sending them early avoids a wait when you want to cash out.
A sign in screen that loads while you are overseas takes the same details you registered with. If the site shows a message about where you are, or the page will not open at all, do not look for other web addresses or workarounds. Contact support instead, through live chat, email or phone. The team is available round the clock and can explain what applies to your account.
The licence details on this page name Casino Rocket LLC as the operator, with company number 510014 (Anjouan) and company address Hombo Road, Mutsamudu. The licence is issued by the Anjouan Offshore Finance Authority under licence number ALSI-903481. Casino Rocket was established in 2014. Check these details against the regulator's own records before you deposit, and keep a copy for your own file.
The connection between your device and the site uses 256-bit SSL encryption, which scrambles the details you send. Encryption protects data in transit, but it cannot stop a phishing message or a stranger looking over your shoulder. The operator never asks for your password, whichever channel you use. If anyone asks for it, treat the request as a scam and contact support through live chat, email or phone.
The sign in screen sends new visitors to registration, where you choose the username or email address you will use from then on. Only one account belongs to each player, and the site closes any duplicate it finds, so keep to the account you already have. If you have forgotten whether you registered, contact support rather than opening a second account.
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