Read this before you start your sign-up, so the first attempt is the only one you need.
Casino Rocket sign-up path
A mistyped name on the form is the worry this order removes before it costs you time.
Once on the Casino Rocket home page, the sign-up button opens the form for players living in Australia. Set the country to Australia and the currency to A$ first.
When the form reaches the login section, pair a username or your email address with a password. Then open the confirmation link sent to that email address.
When the personal details section opens, match your name and date of birth to your photo ID exactly, since that ID is checked later. Accept the terms and confirm you are 18+.
Six payment methods
Once the account is open, the minimum first deposit is A$11, and the methods listed below are the ones this casino accepts.
| Pay with | Starts at | Largest payout? | Processing time |
|---|---|---|---|
| Neteller | A$11 | A$86,800 | Processed in 29 minutes |
| Skrill | A$11 | A$86,800 | Processed in 29 minutes |
| Mastercard | A$11 | A$86,800 | Within 36 hours |
| PayID | A$11 | A$86,800 | Typically 29 minutes |
| POLi | A$11 | A$86,800 | Typically 29 minutes |
| Apple Pay | A$11 | A$86,800 | Typically 29 minutes |
One welcome offer
Straight after registration the welcome offer becomes available, and you pick it in the cashier at your first deposit.
New players
197% Worth up to A$1,020 + 246 bonus spins
A deposit of A$11 or more earns 197% up to A$1,020 and 246 free spins. Wagering is 36x, and the offer runs for 43 days.
Get bonus18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekly players
18% · Boost up to A$360
Cashback returns 18% of your net losses for the week, up to A$360. Wagering is 1x and it is paid weekly.
Grab offer18+ · Gambling can be addictive, so set your limits and play responsibly.
Weekly depositors
20 spins
Deposit at least A$22 each week to get 20 free spins. Spins carry 36x wagering and are valid for 3 days.
Claim bonus18+ · Gambling can be addictive, so set your limits and play responsibly.
Read this when you start signing up, or when your new account is waiting for its first deposit.
Later that same evening, when you pick up your phone, the account you opened on a computer is still waiting for you. Casino Rocket has no app to install, so the mobile browser is the way to play on a phone, and it opens that same account. Sign in with the same details on every device. Playing from a second device needs no new account, since duplicate accounts are closed. If you ever need a password reset, the link goes to the e-mail address you registered.
On day one the account exists but waits for checks. Casino Rocket checks photo ID, proof of address and payment card image. The licence ALSI-903481 held under the Anjouan Offshore Finance Authority requires that each account holder is identified, and the review takes 72 hours. The documents must be in place before your first withdrawal at the latest, so a deposit can come first. The minimum deposit is A$11. The welcome offer follows registration, and you pick it in the cashier when you deposit.
Before the first deposit, look at the limit tools: deposit limits, session time limits, reality checks and cooling-off periods are open to you from day one. Self-exclusion is available from day one too, but it works differently. Through BetStop, the national register operated by the Australian Government, an exclusion lasts at least 3 months and cannot be shortened, so think before you apply. Anyone who needs support can call the National Gambling Helpline on 1800 858 858, which runs 24 hours a day. Password resets go to the e-mail address you register, so keep it yours.
Have these five things within reach, so the sign-up runs without a pause.
Document guide
Up to seventy-two hours after you submit, the review is complete, because the Anjouan licence requires proof of identity.
| Document | What it confirms |
|---|---|
| Photo ID | Name, date of birth and photo · Before the first withdrawal, at the latest |
| Proof of address | Home address matches your details · No later than the first withdrawal |
| Payment card image | Card is in your own name · Latest point: the first withdrawal |
Get past errors
Read this when opening the account fails, shows an error, or refuses you during registration.
Right after the sign-up stops, a message points at your details. The name or date of birth then differs from your photo ID. Compare each letter with the ID.
Within seconds of submitting the form, a message says the e-mail is already in use. Each player keeps one account, so that address already belongs to an account you opened earlier.
When the form turns you away, age or country is the cause. Registration is for players aged 18+ living in Australia.
Two phone notes
After reading, you can finish sign-up on your phone and keep the same login afterwards.
Once sign-up starts on your phone, it follows the steps listed above. Casino Rocket runs in the mobile browser only, with no app to install. Later, when the confirmation e-mail arrives, check it on the same phone.
When you sign in from your phone, the same account opens as on a computer, with no separate mobile login. If the password is forgotten, a reset link goes to the e-mail address on the account, which you can open on the phone.
Entry rules
Since 2014, Casino Rocket has applied one set of rules to every player account.
| Condition | What applies here |
|---|---|
| Minimum age | Aged 18+ on sign-up |
| Residence | Residents of Australia |
| Accounts per person | Duplicate accounts are closed |
| Personal details | Exactly as on photo ID |
| Account currency | Australian dollars, shown as A$ |
| First deposit | A$11 minimum |
Getting help
As soon as the sign-up stops, contact support, because help runs round the clock. Use live chat for the fastest reply. Write to [email protected] for a written record, or call +61 42 090 2410 if you prefer to speak.
Right after a sign-up stops, live chat is the best channel. Keep ready the step where it stopped and any message the screen showed.
When a problem needs more than a quick reply, e-mail suits it best. Include the address you used, a short description, and a screenshot if possible.
When the login fails, have the e-mail address used at sign-up and the time it failed. Do not open a second account to test it.
The usual worry is a locked account, so each answer says what happens next.
Contact supportFrom the first visit, the site names its operator, Casino Rocket LLC. The operator works under licence ALSI-903481 from the Anjouan Offshore Finance Authority, and that licence is why identity checks apply before any payout. Checks take up to seventy-two hours once documents are received.
Before your first withdrawal, the photo ID, proof of address and payment card image are checked against your account details. If your name, address or email changes after registration, tell support at [email protected] before you request a payout. That way the check uses your current details.
At the cashier, when you make your first deposit, you choose the offer you want. Signing up does not add a bonus by itself. No code is needed; the selection happens at the moment of payment.
When you sign up under the age limit, the sign-up stops and no account is created. Accounts are open to players aged 18+ who live in Australia, and each person may hold only one account. Nothing is opened in that case, so there is no account to close.
When you decide to stop, contact support around the clock by live chat, email or phone. Ask them to walk you through the closing steps, including any balance still to be paid out. Support is offered in English, German, French and Spanish.
On a phone, the sign-up runs in the mobile browser, because there is no app to install. The steps and checks are the same as on a computer, so the account you open on your phone is the same one you would open on a desktop.
Straight after registration, you can set deposit limits, session time limits and cooling-off periods. Call the National Gambling Helpline on 1800 858 858 at any hour, or use Gamblers Anonymous for peer meetings. For gambling debt, the National Debt Helpline offers free financial counselling on 1800 007 007.
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